Privacy Policy
Effective Date: 01/05/2025
MountainGrill Restaurant
33 Rue Basse, 3813 Schifflange, Luxembourg
At MountainGrill Restaurant, we are committed to protecting your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and Luxembourg’s national data protection laws.
1. Information We Collect
We may collect and process the following types of personal data:
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Contact Information: name, phone number, email address
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Reservation Details: date, time, party size
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Payment Information: billing details for online orders or deposits
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Technical Data: IP address, browser type, and access logs via cookies (when using our website)
2. How We Use Your Data
Your personal data may be used for:
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Managing reservations and online orders
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Communicating with you about your order or reservation
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Improving our website and services
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Marketing (only with your consent)
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Complying with legal obligations
3. Legal Basis for Processing
We only process your data when legally permitted. This includes:
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Performance of a Contract: to fulfill reservations or orders
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Consent: for email marketing or certain cookies
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Legal Obligations: to comply with tax and accounting laws
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Legitimate Interest: for improving customer service and website functionality
4. Data Retention
We retain your data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
5. Data Sharing
We do not sell your data. Your information may be shared with:
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Payment processors (e.g., Stripe, PayPal)
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IT and hosting providers
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Delivery partners (if applicable)
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Legal or regulatory authorities when required
All third-party service providers are required to respect your data and comply with GDPR standards.
6. International Transfers
If your data is transferred outside the European Economic Area (EEA), we ensure it is protected with appropriate safeguards such as Standard Contractual Clauses.
7. Your Rights Under GDPR
You have the right to:
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Access your personal data
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Rectify inaccurate or incomplete data
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Erase your data (“Right to be Forgotten”)
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Restrict or object to processing
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Request data portability
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Withdraw consent at any time (for processing based on consent)
To exercise these rights, contact us at:
📧 mountaingrillrestaurant@gmail.com
📞 +352 621 676 970
8. Cookies
Our website uses cookies to improve user experience and collect analytics. You will be prompted to accept or decline cookies when visiting our site. You can also manage cookies in your browser settings.
9. Data Security
We take appropriate technical and organizational measures to secure your personal data from unauthorized access, loss, or misuse.
10. Contact & Complaints
If you have questions or concerns about your data, please contact:
MountainGrill Restaurant
📧 mountaingrillrestaurant@gmail.com
📍 33 Rue Basse, 3813 Schifflange, Luxembourg
You also have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD):
🌐 https://cnpd.public.lu